Man With a Van Abbey Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Abbey Wood provides man and van, house removals, office moves, collection, delivery and related services across Abbey Wood and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van Abbey Wood, the provider of the services.

1.2 "Customer" means the individual, business or organisation that books or uses the services.

1.3 "Services" means any removal, man and van, transport, delivery, collection, loading, unloading, packing, or associated services provided by the Company.

1.4 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.

1.5 "Vehicle" means any van or other transport used by the Company to perform the Services.

1.6 "Goods" means any items, property or belongings that are the subject of the Services.

2. Scope of Services

2.1 The Company provides man and van and removal services primarily within Abbey Wood and surrounding areas, and may also undertake longer-distance moves within the United Kingdom by prior agreement.

2.2 The exact scope of the Services, including dates, times, locations, staffing levels, vehicle size and any additional services such as packing or furniture assembly, will be agreed with the Customer at the time of Booking.

2.3 The Company reserves the right to use subcontractors where necessary. In such cases, the Company will remain responsible for the overall performance of the Services, unless otherwise stated and agreed with the Customer.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s accepted communication channels as advertised from time to time.

3.2 At the time of Booking, the Customer must provide accurate and complete information, including but not limited to:

(a) full collection and delivery addresses;

(b) details of access restrictions at both addresses (such as parking limitations, stairs, lifts, narrow doorways or restricted roads);

(c) the approximate inventory of Goods, including any unusually heavy, fragile or bulky items;

(d) desired date and time for the Services.

3.3 The Company will provide a quotation based on the information supplied. The quotation may be on an hourly rate or a fixed price basis, as agreed at the time of Booking.

3.4 A Booking is only confirmed when the Customer has accepted the quotation and, where required, paid any deposit or pre-payment requested by the Company.

3.5 The Company reserves the right to amend the quotation or charge additional fees if the information provided by the Customer is inaccurate or incomplete, or if the scope of the Services changes.

4. Prices, Payments and Charges

4.1 All prices will be quoted in pounds sterling and, unless otherwise stated, are exclusive of any applicable taxes or additional charges such as congestion charges, tolls or parking fees.

4.2 The Customer is responsible for all parking costs, tolls, congestion charges and similar expenses incurred in carrying out the Services.

4.3 Payment terms will be confirmed at the time of Booking. The Company may require:

(a) a deposit to secure the Booking; and

(b) payment in full on completion of the Services or in advance.

4.4 The Company accepts the payment methods specified by the Company at the time of Booking. Cash payments, where accepted, must be made directly to the driver or Company representative at the start or end of the job, as agreed.

4.5 Waiting time or delays caused by the Customer (for example, lack of access, late arrival, or incomplete packing) may be charged at the Company’s standard hourly rate, with a minimum charge period as advised at the time of Booking.

4.6 If the work takes longer than initially estimated due to factors outside the Company’s control, the Company may charge for additional time at the agreed hourly rate.

4.7 If the Customer fails to make payment in accordance with these Terms and Conditions, the Company reserves the right to:

(a) withhold further Services until payment is made; and

(b) charge interest on overdue sums at the statutory rate from the due date until payment is received in full.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a Booking by giving notice to the Company through the same communication channel used for the Booking or another agreed method.

5.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred at the Company’s discretion, less any non-recoverable costs already incurred.

5.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit and to charge a cancellation fee equivalent to a reasonable proportion of the quoted price, reflecting the time slot that can no longer be filled.

5.4 If the Customer cancels on the day of the move or fails to be present at the agreed time and place, the Company may charge up to 100% of the estimated job cost.

5.5 Where the Customer wishes to amend the date, time or scope of the Services, the Company will make reasonable efforts to accommodate the change but cannot guarantee availability. Additional charges may apply if the amendment results in extra time, distance, labour or vehicle requirements.

5.6 The Company may cancel or postpone a Booking due to reasons beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, road closures or other events of force majeure. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative date or a refund of any deposit paid, but will not be liable for any consequential losses.

6. Customer Responsibilities

6.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured and ready to move unless the Company has agreed to provide packing services;

(b) disconnecting and preparing appliances (including washing machines, fridges and cookers) in accordance with manufacturer guidelines;

(c) ensuring that all items to be moved will fit in the new premises, including through doors, hallways, staircases and lifts;

(d) obtaining all necessary permissions, permits and parking arrangements at both collection and delivery addresses;

(e) being present, or ensuring a responsible representative is present, during collection and delivery to provide access and sign relevant documentation.

6.2 The Customer must not request the Company to transport any items that are illegal, hazardous, explosive, corrosive, flammable, perishable or otherwise unsafe, including but not limited to firearms, drugs, gas cylinders, fuel, chemicals or live animals.

6.3 The Customer must inform the Company in advance of any especially valuable or fragile items, including antiques, artwork, glass, mirrors, electronics, or items of sentimental value.

6.4 The Company reserves the right to refuse to transport any Goods that, in the opinion of the Company or its staff, present a risk to health and safety, the Vehicle, or other Goods.

7. Liability and Insurance

7.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage is subject to the limitations set out in this section.

7.2 The Company will not be liable for any loss or damage arising from:

(a) incorrect or incomplete information supplied by the Customer;

(b) insufficient or unsuitable packing or preparation by the Customer;

(c) dismantling or reassembling furniture, unless such tasks were expressly agreed as part of the Services;

(d) normal wear and tear, or minor marks or scuffs that are reasonably incidental to moving;

(e) atmospheric or environmental conditions such as damp, mould, extreme temperatures or humidity;

(f) Goods that are already damaged or fragile.

7.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable replacement or repair cost, subject to a maximum amount per job, as notified to the Customer on request.

7.4 The Customer is strongly advised to arrange adequate insurance cover for the full value of the Goods being moved, especially if they include high-value items.

7.5 The Company will not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of income, loss of use, or loss of opportunity, arising from or in connection with the Services.

7.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

8. Damage to Property

8.1 The Company will take reasonable care to avoid damage to property, including buildings, fixtures and fittings, while carrying out the Services.

8.2 The Customer must highlight any known structural issues, weaknesses or special features at the premises (such as loose flooring, unstable stair banisters or low ceilings) before the work starts.

8.3 The Company will not be liable for any damage to property resulting from moving items where the Customer has instructed that the move should proceed despite reasonable concerns raised by the Company about suitability of access.

8.4 Any alleged damage to property or Goods must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services. The Customer must provide reasonable evidence of such damage and cooperate with the Company’s investigation.

9. Waste and Environmental Regulations

9.1 The Company operates in accordance with applicable UK waste and environmental regulations.

9.2 The Company is not a general waste disposal service. The Company will not remove or transport household refuse, builder’s rubble, hazardous waste, or any items that require a licensed waste carrier, unless expressly agreed in advance and compliant with relevant regulations.

9.3 Where the Customer requests disposal of unwanted items, the Company will only do so in accordance with UK waste legislation, and additional charges may apply. The Customer will be notified of such charges before disposal is undertaken.

9.4 The Customer is responsible for ensuring that any items given to the Company for removal or disposal are lawfully theirs to dispose of and do not breach any environmental or waste regulations.

10. Delays and Access

10.1 The Company will use reasonable endeavours to arrive at the agreed time, but times given for arrival or completion are estimates only. The Company cannot be held liable for delays caused by traffic, road conditions, weather or other circumstances beyond its control.

10.2 If the Customer fails to provide proper access at the agreed time, including suitable parking or entry to the premises, the Company may charge waiting time or an additional fee, or may, at its discretion, cancel the job and apply relevant cancellation charges.

10.3 Where access is particularly difficult and requires extra time or equipment, the Company reserves the right to adjust the charges accordingly.

11. Complaints and Dispute Resolution

11.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the matter can be addressed.

11.2 Complaints regarding loss, damage or service quality should be submitted with full details and any supporting evidence.

11.3 The Company will investigate complaints in a fair and timely manner and will aim to reach an amicable resolution wherever possible.

12. Privacy and Data Protection

12.1 The Company will collect and process personal data from the Customer solely for the purposes of managing Bookings, providing Services and handling payments and enquiries.

12.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure.

13. Amendments to These Terms

13.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any changes will take effect when published on the Company’s website or otherwise communicated to the Customer.

13.2 The Terms and Conditions applicable to a particular Booking will be those in force at the time the Booking is confirmed, unless the Customer agrees to subsequent changes in writing.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a Booking or using the Services of Man With a Van Abbey Wood, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.